Privacy policy

Last updated: September 10, 2025

SkinGlow operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience (the “Services”). SkinGlow is powered by Shopify, which enables us to provide these Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described herein.

Personal Information We Collect or Process

When we use the term “personal information,” we refer to information that identifies or can reasonably be linked to you or another person. Personal information does not include anonymous or de-identified data that cannot identify you.
We may collect or process the following categories of personal information, depending on how you interact with the Services, where you live, and as permitted by applicable law:

  • Contact details: name, address, billing address, shipping address, phone number, and email address.

  • Financial information: credit or debit card details, transaction information, and other payment data.

  • Account information: username, password, preferences, and settings.

  • Transaction information: items viewed, added to your cart or wishlist, purchased, returned, exchanged, or canceled.

  • Communications: information included in messages or inquiries sent to our support team.

  • Device information: IP address, browser type, network connection, and device identifiers.

  • Usage information: how and when you interact with our website or Services.

Personal Information Sources

We may collect personal information from the following sources:

  • Directly from you (e.g., when creating an account, making a purchase, or contacting support).

  • Automatically through cookies and similar technologies.

  • From service providers that enable specific functionalities (e.g., payment, shipping, analytics).

  • From partners or other third parties.

How We Use Your Personal Information

Depending on your interaction with us, we may use your personal information to:

  • Provide, tailor, and improve our Services, including order processing, delivery, returns, and personalized recommendations.

  • Conduct marketing and advertising, such as sending promotional emails or showing ads based on your activity.

  • Ensure security and prevent fraud, by authenticating users and detecting unauthorized activities.

  • Communicate with you, including customer support and transactional messages.

  • Comply with legal obligations, respond to government requests, and enforce our terms and policies.

How We Disclose Personal Information

We may share your personal information with:

  • Shopify, and other third-party service providers (e.g., payment processors, logistics partners).

  • Business and marketing partners for targeted advertising, where permitted by law.

  • Third parties when you consent to share your data (e.g., social media integrations).

  • Affiliates or corporate group entities for legitimate business purposes.

  • Authorities or legal entities, if required by law or in connection with a merger, acquisition, or legal proceeding.

Relationship with Shopify

Our store is hosted on Shopify, which processes data necessary to operate and improve the Services. Information you provide is transmitted to and processed by Shopify and other authorized partners, which may be located in countries outside your residence.
For more information on how Shopify uses your data, visit the Shopify Privacy Policy.

Third-Party Websites and Links

Our Services may contain links to third-party websites. We are not responsible for the privacy or security of these sites, including their accuracy or reliability. Please review their privacy policies before providing personal information.

Children’s Data

Our Services are not directed to children, and we do not knowingly collect personal data from individuals under the age of majority in your jurisdiction. If a child has provided personal data, please contact us to request its deletion.

Security and Retention of Your Information

We use appropriate security measures to protect your information; however, no system is completely secure. Please avoid transmitting sensitive information through unencrypted channels.
We retain personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, or resolve disputes.

Your Rights and Choices

Depending on where you live, you may have the following rights:

  • Access / Know – Request access to the personal information we hold about you.

  • Delete – Request deletion of your personal information.

  • Correct – Request correction of inaccurate personal data.

  • Portability – Request a copy of your data or transfer it to another service.

  • Manage Communications – Unsubscribe from marketing emails at any time.

If you live in the United Kingdom or European Economic Area (EEA), you may also:

  • Object or restrict processing of your personal data.

  • Withdraw consent when processing is based on consent.

You may exercise these rights by contacting us at support@skinglow.com or visiting the Shopify Privacy Portal.

Complaints

If you have concerns about how we process your personal data, please contact us. You may also have the right to file a complaint with your local Data Protection Authority (DPA) within the EEA or the UK Information Commissioner’s Office (ICO).

International Transfers

We may transfer your personal data outside your country of residence. When doing so, we rely on lawful transfer mechanisms such as the European Commission’s Standard Contractual Clauses (SCCs) or equivalent safeguards to ensure adequate data protection.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for operational, legal, or regulatory reasons. Updates will be posted on this page with a revised “Last updated” date.

Contact Information

If you have questions about our privacy practices or wish to exercise your data rights, please contact us at:

📧 support@skinglow.com
🏢 SkinGlow
123 Glow Avenue
London, United Kingdom